Privacy Policy (ROWE Catering)
Effective Date: February 25, 2026
Last Updated: February 25, 2026
ROWE Catering (“ROWE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://eat.rowecatering.com/ (the “Site”), place an order, request information, book catering, or communicate with us—including by SMS/text message.
If you do not agree with this Privacy Policy, please do not use the Site or submit your information.
1) Information We Collect
We may collect the following categories of information:
A. Information you provide to us
Contact details (e.g., name, phone number, email address)
Order and catering details (e.g., order contents, delivery info, event info, dietary preferences, special instructions)
Account information (if you create an account)
Payment-related information (processed by payment providers; we generally do not store full card numbers)
Communications (e.g., messages you send via forms, email, chat, or SMS)
B. Information collected automatically
When you use the Site, we may automatically collect:
Device and browser data (IP address, browser type, device identifiers)
Usage data (pages visited, time spent, clicks, referring/exit pages)
Cookies and similar technologies (see Section 6)
C. Information from service providers
We may receive information from vendors that help us operate the Site and services (e.g., web hosting, analytics, ordering systems, customer support tools, and messaging providers).
2) How We Use Your Information
We use your information to:
Provide and improve our services (orders, catering requests, customer support)
Process transactions and send order-related updates
Communicate with you about inquiries, bookings, and service messages
Send marketing messages only if you have opted in (including SMS where applicable)
Detect and prevent fraud or abuse; maintain security
Comply with legal obligations and enforce our policies
Carriers and messaging best practices require clear consent and easy opt-out for text messaging programs.
3) Text Messaging (SMS) Privacy & Consent
If you opt in to receive texts from us, we may send messages such as:
Order confirmations and updates
Scheduling or delivery coordination
Customer service responses
Promotions, specials, or event/catering offers (only when you opt in to marketing texts)
SMS Opt-In
You may opt in by submitting your phone number through our online forms, ordering/booking flows, keyword/text-based opt-in, or other clearly disclosed methods. Opt-in must be voluntary and not required to purchase unless explicitly stated.
SMS Opt-Out
You can opt out at any time by replying STOP to any text message. You may also contact us using the details in Section 10 to request removal from SMS messages. Carriers require opt-out instructions to be clearly available.
Message Frequency / Rates
Message frequency may vary. Message & data rates may apply.
REQUIRED A2P/10DLC NON-SHARING CLAUSE (include exactly)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4) How We Share Information
We may share personal information only as needed to run our business, including:
A. Service providers (processors)
We share information with trusted vendors who perform services on our behalf, such as:
Website hosting and infrastructure
Ordering and payment processing
Delivery coordination
Customer support systems
Analytics and performance tools
Messaging/SMS delivery platforms and communication tools (including platforms used to send texts you requested)
These vendors are permitted to use personal information only to provide services to us.
B. Legal and safety reasons
We may disclose information if required by law, subpoena, or legal process, or to protect rights, safety, and security.
C. Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
5) Data Retention
We keep personal information for as long as reasonably necessary to:
Provide services you request
Maintain records for legitimate business purposes
Comply with legal or accounting requirements
Resolve disputes and enforce agreements
6) Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
Remember preferences
Enable site functionality (cart, checkout, session stability)
Understand site performance and usage
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
7) Your Privacy Rights
Depending on where you live, you may have rights such as:
Accessing the personal information we hold about you
Requesting correction or deletion
Objecting to certain processing
Opting out of certain marketing communications
To submit a request, contact us using the details in Section 10. We may need to verify your identity before fulfilling requests.
8) Children’s Privacy
Our Site and services are not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children.
9) Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10) Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, contact:
ROWE Catering
Email: [INSERT SUPPORT EMAIL]
Phone: [INSERT BUSINESS PHONE]
Mailing Address: [INSERT BUSINESS ADDRESS]
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.